Remote Application Upload Support Specialist

Hrstalentsolutions; Anchorage (AK); Remote; USD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking an Online Application Customer Service Assistant to handle applicants’ upload errors and guide them through the approved attachment process. This remote, entry-level role focuses on clear explanations, accurate notes, and following the employer’s upload instructions to keep records up to date.

You will read error messages, verify steps, and route more complex issues to the proper team.

Qualifications

• Basic computer comfort and ability to follow upload instructions.
• Previous customer service experience is helpful but not required.
• Strong writing and careful reading in a remote support context.

Responsibilities

• Answer assigned upload questions by email or chat.
• Locate the relevant online application record with access permissions.
• Check published file-size and format instructions.
• Explain an approved retry step in plain language.
• Record the error wording or stage reported by the applicant.
• Refer platform defects to technical support.

Skills

Basic computer skills

Clear written communication

Patience

Education

High school diploma or equivalent

Job description

Hrstalentsolutions is seeking an Online Application Customer Service Assistant to handle applicants’ upload errors and guide them through the approved attachment process. This remote, entry-level role focuses on clear explanations, accurate notes, and following the employer’s upload instructions to keep records up to date.

You will read error messages, verify steps, and route more complex issues to the proper team.