Remote Application Support Specialist I

Republic Services; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Republic Services is seeking an Application Specialist I to provide support for live application software used by our user base. You will handle incidents escalated from frontline IT support and fulfill service requests within defined SLAs.

Responsibilities include diagnosing issues, applying temporary fixes when needed, updating the knowledge base, and communicating status to stakeholders. This is a remote role requiring residency in Arizona at hire and not sponsorship eligible.

Qualifications

• Experience with ITSM processes and toolsets.
• Experience with knowledge management methodologies and toolsets.
• Experience supporting enterprise level applications in a virtual support environment.
• Understanding of problem identification techniques.
• Experience supporting technology systems.
• Experience writing SQL queries to retrieve and manipulate data.

Responsibilities

• Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
• Schedules work to meet priorities and minimize business disruption.
• Maintains security and functionality through the application of temporary fixes and workarounds.
• Updates knowledge base to facilitate future resolution of common errors.
• Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
• Processes after-hours data changes on production systems.
• Performs other job-related duties as assigned or apparent.

Skills

ITSM processes

Knowledge management

Enterprise apps support

Problem identification

SQL queries

Job description

Republic Services is seeking an Application Specialist I to provide support for live application software used by our user base. You will handle incidents escalated from frontline IT support and fulfill service requests within defined SLAs.

Responsibilities include diagnosing issues, applying temporary fixes when needed, updating the knowledge base, and communicating status to stakeholders. This is a remote role requiring residency in Arizona at hire and not sponsorship eligible.