Remote App Support Expert - Troubleshooting & Guidance

Amend Treatment; Boston (MA); Remote; USD 55,000 - 85,000; Full time

Job summary

Amend Treatment is seeking a Remote Application Support Specialist to help users troubleshoot problems, resolve technical issues, and use software applications effectively from home. You will provide technical assistance, respond to inquiries, and investigate software errors to ensure applications function smoothly.

You'll work with customers, colleagues, and IT teams to identify problems, install and update applications when needed, document steps taken, and create simple user guides.

Qualifications

• Basic computer skills and familiarity with software applications.
• Strong analytical and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to explain technical information in simple terms.
• Patience and a customer-focused attitude.
• Attention to detail and good organizational skills.
• Ability to manage multiple support requests and prioritize tasks.
• Ability to work independently in a remote environment.
• Reliable internet access and a suitable computer.

Responsibilities

• Provide technical support to users experiencing application-related problems.
• Respond to support requests through email, telephone, live chat, or help desk systems.
• Troubleshoot software errors, login difficulties, and application performance issues.
• Guide users through application features and explain how to use software correctly.
• Investigate reported problems and document the steps taken to resolve them.
• Identify recurring technical issues and escalating complex problems to the appropriate team.
• Install, configure, and update applications when required.
• Test applications to confirm that reported issues have been resolved.
• Maintain accurate records of support requests, solutions, and technical problems.
• Collaborate with developers, IT professionals, and other support specialists.
• Prepare basic technical documentation and user instructions.
• Follow company procedures for protecting sensitive information and maintaining system security.

Skills

Analytical thinking

Problem solving

Communication

Explain tech simply

Customer focus

Attention to detail

Organizational skills

Remote work

Multitasking

Basic computer skills

Job description

Amend Treatment is seeking a Remote Application Support Specialist to help users troubleshoot problems, resolve technical issues, and use software applications effectively from home. You will provide technical assistance, respond to inquiries, and investigate software errors to ensure applications function smoothly.

You'll work with customers, colleagues, and IT teams to identify problems, install and update applications when needed, document steps taken, and create simple user guides.