Remote Application Support Engineer — Enterprise SaaS

Dayshape; San Antonio (TX); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with employer matching

Sabbatical after 5 years

Vacation 31 days +

Job summary

Dayshape is seeking an Application Support Engineer to support our US enterprise customers from a remote role based around Austin or San Antonio, Texas. You’ll collaborate with Support, Engineering, Product, and Customer Success to resolve complex issues and maximize customer value.

This role operates during US business hours with independent ownership from investigation to resolution, focusing on technical problem solving, knowledge sharing, and delivering high-quality support in a fast-growing

Qualifications

• Worked in L3 Application Support, Technical Support, or Product Support for external customers.
• Able to investigate complex issues independently and communicate technical concepts to non-technical audiences.
• Experience in an enterprise software environment and building long-term customer relationships.
• Takes ownership and follows problems through to completion.
• Self-starter who thrives working independently.
• Curious and understands how systems work beneath the surface.
• Strong problem-solving with structured, analytical troubleshooting.
• Clear communicator with end users to engineers and stakeholders.
• Able to challenge assumptions, raise risks, and escalate when needed.
• Practical SQL experience with writing and running queries.
• Experience with scripting or programming concepts, including JavaScript.
• Interest in AI and emerging technologies to improve outcomes.
• Azure or other cloud platform experience is advantageous.

Responsibilities

• Investigate and troubleshoot complex customer issues, analyzing logs, data, and product behavior to identify root causes.
• Act as the technical owner of support cases, drive incidents to resolution and coordinate with Engineering for code changes.
• Create high-quality Jira tickets with necessary details for engineers.
• Resolve issues directly when a fix or workaround bypasses development work.
• Prioritize and manage work across customer impact and priorities.
• Become a product expert, supporting customers and colleagues with knowledge.
• Build relationships with customer stakeholders through regular meetings and collaboration.
• Manage go-lives, white glove activities, and occasional on-site visits.
• Oversee software releases and ensure smooth deployments.
• Use trends to improve product quality, testing, and processes.
• Collaborate with Product and Engineering to shape future improvements.
• Create and maintain knowledge content to enable customer success.
• Identify opportunities to improve through automation, AI, and processes.

Skills

SQL

JavaScript

AI interest

Azure experience

Job description

Dayshape is seeking an Application Support Engineer to support our US enterprise customers from a remote role based around Austin or San Antonio, Texas. You’ll collaborate with Support, Engineering, Product, and Customer Success to resolve complex issues and maximize customer value.

This role operates during US business hours with independent ownership from investigation to resolution, focusing on technical problem solving, knowledge sharing, and delivering high-quality support in a fast-growing