Remote Application Analyst – Enterprise Systems Expert

Berkeley Research Group; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Job summary

Berkeley Research Group (BRG) is seeking a full-time Application Analyst to serve as a resident expert on BRG's suite of enterprise applications. You will collaborate with Accounting, Finance, HR, and Legal to understand goals, configure and support applications, and coordinate with IT and vendors.

The role includes troubleshooting, Tier 3 support, security, upgrades, and documentation. Remote options are available, with offices in Emeryville, Chicago, Dallas, Boston, or Washington, DC for

Qualifications

• Bachelor's degree in IT, CS, Engineering, Accounting or Finance or relevant experience.
• 2+ years of experience in applications analysis, system integration, or software support.
• Experience in a legal or professional services environment preferred.
• Demonstrated domain expertise in supporting large software systems and their users.
• Strong IT services knowledge and Windows stack (AD, Entra ID).
• Experience with SaaS administration and ticketing systems like ServiceNow.
• Experience with Workday security and Intapp products is a plus.

Responsibilities

• Understand business processes by working with stakeholders and SMEs.
• Maintain, troubleshoot, and remediate applications and related issues.
• Provide Tier 3 support for enterprise systems.
• Evaluate technical solutions and plan installations and upgrades.
• Create and maintain knowledge bases and SOPs.
• Interface with BRG IT and third-party consultants.
• Contribute to IT change management during new rollouts.

Skills

IT services

Active Directory

Entra ID

Workday security

Intapp products

Windows environment

Communication skills

Change management

Education

Bachelor's Degree in Information Technology or related

Tools

ServiceNow

iManage

NetDocuments

Intapp Time

Intapp Conflicts

Intapp Walls

Job description

Berkeley Research Group (BRG) is seeking a full-time Application Analyst to serve as a resident expert on BRG's suite of enterprise applications. You will collaborate with Accounting, Finance, HR, and Legal to understand goals, configure and support applications, and coordinate with IT and vendors.

The role includes troubleshooting, Tier 3 support, security, upgrades, and documentation. Remote options are available, with offices in Emeryville, Chicago, Dallas, Boston, or Washington, DC for