Remote Application Analyst – Enterprise Systems

BRG

Boston (MA)

Remote

USD 90,000 - 120,000

Full time

4 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

BRG seeks a full-time Application Analyst to serve as a resident expert on BRG’s enterprise applications. You will collaborate with Accounting, Finance, HR, and Legal to understand objectives, processes, and needs, and to support, configure, and enhance the applications used by these teams.

You will interface with BRG IT and third-party consultants to ensure security and continuous improvement. Remote options are available.

Qualifications

Bachelor's degree in IT, CS, Eng, Accounting, or Finance or relevant experience.
2+ years of experience in applications analysis, system integration, or software support
Experience in a legal or professional services environment (preferred).
Demonstrated domain expertise in supporting large software systems and the needs of a large customer base.
Strong Experience with IT services and general Windows stack environment (Active Directory, etc), Microsoft Entra ID.
Experience with administration of SaaS (Cloud based) solutions.
Experience with IT customer support, and ticketing systems, such as ServiceNow.
Experience with Workday (HCM and FIN), particularly Workday Security models (preferred).
Experience with Intapp products, such as Intapp Time/ Intapp Conflicts/ Intapp Walls (preferred).
Experience with document management systems (e.g., iManage or NetDocuments) (preferred).
Strong organizational skills.
Excellent communication skills, with the ability to explain complex technical problems to non-technical audiences.
Ability to adjust to rapidly changing priorities.

Responsibilities

Understand business and technical processes and problems by working with stakeholders.
Gain and maintain relationships with our corporate staff, and strong knowledge of key corporate functions.
Maintain, troubleshoot, and remediate applications and related issues.
Provide Tier 3 support for enterprise systems.
Evaluate and propose potential technical solutions and options to solve problems or improve functions.
Plan and execute application installations, upgrades, adjustments.
Create and maintain knowledgebase of existing software and data environments, and standard operating procedures.
Research and development of patterns and best practices
Technical writing and technical documentation.
General system maintenance and downtime for relevant data systems
Meet regularly with business users and stakeholders; understand their business processes and technical needs.
Evaluate existing systems, tools, and possible new vendor applications or features solve business problems.
Ensure application and data security.
Participate in IT change management processes, especially relating to the roll-out of new applications or modules.