Remote Animal Pharmacy Customer Care Specialist

Openkrill; United States; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health and dental benefits

Flexible spending accounts

401(k) with company contribution

Life and disability insurance

Voluntary insurance options

Generous paid time off

Tuition reimbursement

Internal promotion from within

Job summary

Wedgewood Pharmacy is hiring Customer Care Specialists to join a remote call center after six weeks of in-classroom training at our Swedesboro, NJ campus. You’ll become a registered New Jersey Pharmacy Technician, supporting patients and prescribers while meeting metrics.

Starting pay is $19.25 per hour, with bonuses and incentives; regular schedule includes weekdays with occasional Saturdays, and equipment is provided for work-from-home.

Qualifications

• Must obtain New Jersey Pharmacy Technician License (training provided).
• Experience with data entry and multitasking.
• Experience handling 60+ inbound calls daily.
• Previous call center experience or high-volume call environment.
• Strong attention to detail and procedural compliance.
• Effective and persuasive communicator.
• Professional computer skills (Office, Internet, etc.).
• Strong math skills.
• High school diploma or equivalent.
• Live within commutable distance to Swedesboro, NJ.

Responsibilities

• Deliver exceptional customer service.
• Navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in our systems.
• Adapt to each customer interaction via inbound, outbound, email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members.
• Engage with team across pharmacy and fulfillment facilities.
• Answer high-volume calls (60+ per day).
• Be able to work uninterrupted, with 90% of your day assisting customers.

Skills

Data entry

Multitasking

High-volume calls

Call center experience

Attention to detail

Communication

Computer skills

Math skills

High school diploma

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Wedgewood Pharmacy is hiring Customer Care Specialists to join a remote call center after six weeks of in-classroom training at our Swedesboro, NJ campus. You’ll become a registered New Jersey Pharmacy Technician, supporting patients and prescribers while meeting metrics.

Starting pay is $19.25 per hour, with bonuses and incentives; regular schedule includes weekdays with occasional Saturdays, and equipment is provided for work-from-home.