Animal Pharmacy Customer Service Call Center Agent - Remote after training

Wedgewood Pharmacy; United States; Remote; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company contribution

Paid time off

Job summary

Wedgewood Pharmacy is seeking dedicated Customer Care Specialists to join a remote call center team. Start with six weeks of paid in-classroom training at our Swedesboro, NJ campus, then transition to remote work with meetings on-site as needed.

Responsibilities include handling high-volume calls, data entry, prescription entry, and multi-system navigation to support pet owners and prescribers with accuracy and care.

Qualifications

• Requires or ability to obtain a New Jersey Pharmacy Technician License.
• Experience with data entry and multitasking in a fast-paced environment.
• Experience handling high-volume inbound calls (60+ per day) is preferred.
• Call center experience or similar high-volume setting.
• Strong attention to detail and ability to follow procedures.
• Professional computer skills (Office, Internet).
• Strong mathematical skills and numerical accuracy.
• High school diploma or equivalent required.
• Live within commuting distance to Swedesboro, NJ.

Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, chat, SMS, mail).
• Navigate patient and prescriber profiles across multiple systems and enter prescriptions.
• Engage with customers and colleagues, supporting pharmacy and fulfillment teams.
• Handle 60+ calls daily and maintain 90% daily customer-assistance time.
• Participate in team activities and training to meet metrics.

Skills

Data entry

Multitasking

High-volume calls

Call center

Attention to detail

Computer skills

Math skills

Effective communicator

Education

High school diploma or equivalent

New Jersey Pharmacy Technician License

Tools

Office software

Internet tools

Job description

Remote

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.

WE ARE HIRING FOR OUR NEXT CLASS STARTING ON NOVEMBER 30, 2026!!!

Must be within a commutable distance of Swedesboro, NJ

Great Care, Delivered™ is not just a promise; it's a commitment we make to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!

Are you excited to kickstart or continue your Customer Service career in a vibrant remote call center environment while making a real difference for animals? Perhaps you're a vet tech seeking better pay and amazing advancement opportunities that allow you to keep helping our furry friends?

Wedgewood Pharmacy is the perfect place for you! As the nation's largest and most trusted provider of compounded veterinary medications, we're looking for enthusiastic individuals to join our mission!

Our Customer Care Specialists can start at an impressive $19.25 an hour, plus bonuses and incentives! The rate is determined by experience.

When will you work?

New-hire education includes six weeks of paid in-classroom training at our Swedesboro, New Jersey, campus. You'll explore our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.

This position is remote after training, except for meetings. You must meet metrics.

The regular work schedule will be: Monday through Friday, 11:30 AM - 8:00 PM EST | One Saturday, 9:00 AM - 5:00 PM per month and one extra Saturday per quarter.

We will provide the computer equipment you need to work from home.

All Customer Care employees participate in regular shift bids, so work schedules are awarded based on tenure and performance. This means everyone has the chance to compete for and secure their ideal schedule!

What you’ll do:

• Deliver exceptional customer service.
• Efficiently navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions in our systems.
• Adapt swiftly to each customer interaction, whether inbound, outbound, or written, through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members!
• Engage with team members across pharmacy and fulfillment facilities.
• Answer high-volume calls - over 60 per day.
• Be able to work uninterrupted, with 90% of your day assisting customers.

Who you are:

• Possess or be able to acquire a New Jersey Pharmacy Technician License. (We train you)
• Experienced in data entry and multitasking
• Experienced in handling high-volume inbound calls - 60 or more a day
• Previous call center experience or high-volume call environment.
• Demonstrates strong attention to detail and a commitment to following procedures.
• An effective and persuasive communicator
• Professional computer experience (Office, Internet, etc.)
• Strong math skills
• A high school graduate or equivalent required
• Live within a commutable distance to Swedesboro, NJ

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts!
• A 401(k) retirement plan with a generous company contribution to help you save for the future!
• Company-paid life and disability insurance!
• Access to voluntary insurance options!
• A generous paid time off program that increases every year!
• Tuition reimbursement to support your educational goals!
• Growth opportunities – we believe in promoting from within through our internal job posting program!

Pay Range

$19.25 - $21 USD

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.