Remote Veterinary Pharmacy Customer Care Specialist

Wedgewood Pharmacy; United States; À distance; USD 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan with company contribution

Paid time off

Résumé du poste

Wedgewood Pharmacy is seeking dedicated Customer Care Specialists to join a remote call center team. Start with six weeks of paid in-classroom training at our Swedesboro, NJ campus, then transition to remote work with meetings on-site as needed.

Responsibilities include handling high-volume calls, data entry, prescription entry, and multi-system navigation to support pet owners and prescribers with accuracy and care.

Qualifications

• Requires or ability to obtain a New Jersey Pharmacy Technician License.
• Experience with data entry and multitasking in a fast-paced environment.
• Experience handling high-volume inbound calls (60+ per day) is preferred.
• Call center experience or similar high-volume setting.
• Strong attention to detail and ability to follow procedures.
• Professional computer skills (Office, Internet).
• Strong mathematical skills and numerical accuracy.
• High school diploma or equivalent required.
• Live within commuting distance to Swedesboro, NJ.

Responsabilités

• Deliver exceptional customer service across multiple channels (phone, email, chat, SMS, mail).
• Navigate patient and prescriber profiles across multiple systems and enter prescriptions.
• Engage with customers and colleagues, supporting pharmacy and fulfillment teams.
• Handle 60+ calls daily and maintain 90% daily customer-assistance time.
• Participate in team activities and training to meet metrics.

Connaissances

Data entry

Multitasking

High-volume calls

Call center

Attention to detail

Computer skills

Math skills

Effective communicator

Formation

High school diploma or equivalent

New Jersey Pharmacy Technician License

Outils

Office software

Internet tools

Description du poste

Wedgewood Pharmacy is seeking dedicated Customer Care Specialists to join a remote call center team. Start with six weeks of paid in-classroom training at our Swedesboro, NJ campus, then transition to remote work with meetings on-site as needed.

Responsibilities include handling high-volume calls, data entry, prescription entry, and multi-system navigation to support pet owners and prescribers with accuracy and care.