Senior Amazon Connect Architect: Build Next-Gen CX on AWS

TELUS Digital; Durham (NC); Hybrid; USD 152,618 - 179,550; Full time

Job summary

TELUS Digital is seeking an Amazon Connect Application Architect to design and build complex contact center solutions within the AWS ecosystem. You will translate business goals into secure, scalable architectures and hands-on implementations, including writing code and maintaining infrastructure as code.

You will mentor engineers, coordinate with delivery teams, and drive best practices in security, cost optimization, and performance.

Qualifications

• Requires 5+ years in CCaaS or cloud deployments and leadership in architectural roles.
• Proven ability to design, build, and deploy complex CX solutions on AWS.
• Hands-on experience with Amazon Connect and related AWS services.

Responsibilities

• Define end-to-end system design for IVR and voice workflows on Amazon Connect and AWS.
• Build and configure Amazon Connect flows, write code in Python/Java/Node.js, and manage IaC pipelines.
• Architect integrations between Amazon Connect and external systems (CRM, WFM, ERP).
• Lead migration from legacy platforms to Amazon Connect and provide technical oversight.

Skills

Leadership

Solution architecture

Mentorship

Communication

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Amazon Connect

AWS

Terraform

CloudFormation

Python

Java

Node.js

Job description

TELUS Digital is seeking an Amazon Connect Application Architect to design and build complex contact center solutions within the AWS ecosystem. You will translate business goals into secure, scalable architectures and hands-on implementations, including writing code and maintaining infrastructure as code.

You will mentor engineers, coordinate with delivery teams, and drive best practices in security, cost optimization, and performance.