Remote Airport Field Quality Lead | 75% Travel

TechFlow, Inc.; Orlando (FL); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Employee stock ownership plan

401k plan with Roth option

Paid time off

Holidays – 11 paid holidays

Job summary

TechFlow, Inc. is seeking a Field Quality Manager to support checked baggage maintenance operations nationwide, primarily home-based with up to 75% travel.

You will lead field teams, ensure program performance, and coordinate with customers and airport stakeholders to uphold quality and safety standards. Reporting to the Director of Operations, you will drive continuous improvement, monitor regulatory compliance, and optimize PM schedules while maintaining open lines of communication across the

Qualifications

• Experience with TSA airport operations.
• Contract management with multiple subcontractors while meeting SLAs.
• Ability to audit and improve maintenance programs.

Responsibilities

• Lead field support personnel to meet program performance and customer service goals.
• Act as liaison between Director of Operations, customers, and airport stakeholders.
• Drive continuous improvement and regulatory compliance across the region.
• Monitor data quality and prevent contract deviations with corrective actions.
• Oversee OEM field team to audit CM/PM implementation and schedule.

Skills

TSA operations

Contract management

SLA management

Tools

Maintenance ticketing systems

Job description

TechFlow, Inc. is seeking a Field Quality Manager to support checked baggage maintenance operations nationwide, primarily home-based with up to 75% travel.

You will lead field teams, ensure program performance, and coordinate with customers and airport stakeholders to uphold quality and safety standards. Reporting to the Director of Operations, you will drive continuous improvement, monitor regulatory compliance, and optimize PM schedules while maintaining open lines of communication across the