Field Quality Manager

TechFlow, Inc.; Charlotte (NC); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

ESOP

401k with match

Paid time off

Holidays

Medical coverage

Life & AD&D Insurance

Employee Assistance Program

Wellness Resources

Training & development

Voluntary benefits

Job summary

TechFlow, Inc is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. This hands-on, customer-focused role reports to the Director of Operations and emphasizes quality, safety, and continuous improvement to strengthen reliability, reduce overhead, and ensure timely issue resolution.

The position is primarily home-based with up to 75% travel.

Qualifications

• Experience with TSA airport operations.
• Experience managing contracts with multiple subcontractors and SLAs.

Responsibilities

• Manages field support personnel to meet program requirements and serves as the POC for issue resolution.
• Liaises between Director of Operations, customer leadership and airport stakeholders.
• Supports field operations to achieve division goals while complying with regulations.
• Ensures consistent contract compliance.
• Drives continuous improvement across the region.
• Oversees OEM field team to audit CM/PM performance and drive schedules.
• Analyzes data for deviations and develops preventive actions.
• Prepares and revises procedures based on regulatory changes.

Skills

Field operations leadership

Customer liaison

Regulatory compliance

Data analysis

Strong communication

Job description

TechFlow Inc. is seeking a results-driven Field Quality Manager (FQM) to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the FQM will play a critical role in upholding quality standards, strengthening operational performance, and driving continuous improvement to enhance system reliability, reduce overhead, and ensure timely issue resolution. This hands-on, customer-focused role partners closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver exceptional service. The position is primarily home-based and requires up to 75% travel, offering the opportunity to make a meaningful impact on airport operations nationwide.

Key Responsibilities

• Manages field support personnel to ensure program performance requirements are met while providing customer service as the POC for issue resolution.
• Serves as a liaison between Director of Operations, customer leadership and airport stakeholders.
• Provides support to field operations in achieving division goals while complying with regulatory requirements and driving improvements in airport operations.
• Ensure consistent compliance with contract regulations.
• Develops and fosters a philosophy of continuous improvement across the region.
• Implements and consistently promotes the philosophy that compliance in quality, safety, and training is essential to successful operations.
• Work closely and provide direct oversight to the OEM field team to audit the performance of CM and PM implementation, drive the PM schedule, and improve program performance.
• Analyzes data for deviation from contract requirements while trending data for systemic issues and develop effective preventive actions.
• Demonstrates proficiency with maintenance ticketing systems and ability to monitor data quality compliance.
• Prepares, edits, and revises procedures and policies based on needed process improvements and/or changes in regulatory requirements.
• Identify and nurture both cost savings and revenue opportunities.
• Drive communication up and down the organization. Build relationships that support and encourage participation and innovation in creating problem-solving strategies that enable the region to meet contractual objectives.
• Prepare briefings and present complex technical information to technical and non-technical audiences.
• Communicate project details and technical concepts with clarity, confidence, and accuracy to customers, stakeholders, and team members.
• Conducts regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to continuously develop, monitor, and evaluate progress.

Preferred Qualifications

• Experience with TSA airport operations
• Experience involving contract management with multiple subcontractors while meeting specific SLA’s.

Physical Requirements (with or without reasonable accommodation)

• Move about job sites, which may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas
• Stand, walk, bend, kneel, or climb for extended periods (e.g., up to 8 hours per shift)
• Lift, carry, or move up to 25 lbs (e.g., inspection equipment, samples)
• Use measuring tools, testing instruments, and inspection equipment
• See and distinguish details needed to assess materials, welds, finishes, or documents (with corrective lenses or assistive tools as needed)
• Wear required PPE, such as hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable

#techflow

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has four principal lines of business: Platform Services, EMI Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
  • Eligibility for an employer match.
  • Immediate vesting
• Paid time off
• Holidays – 11 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
  • Life & AD&D Insurance for employee, spouse, and children
  • Short-term and long-term disability (per plan guidelines)
  • Legal Shield and Identity Theft protection plans
  • Pet Insurance