Field Quality Leader, Travel-Heavy Ops & Compliance

TechFlow, Inc.; Atlanta (GA); Teletrabalho; USD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee stock ownership plan (ESOP)

401k plan with Roth option

Paid time off

11 paid holidays per year

Comprehensive medical, dental, and vis

Company-paid Life & AD&D insurance

Employee Assistance Program

Wellness Resources

Company-paid training and development

Voluntary benefits including Life & AD

Resumo da oferta

TechFlow Inc. is seeking a Field Quality Manager to support checked baggage maintenance operations at airports nationwide.

This home-based role requires up to 75% travel and reports to the Director of Operations, focusing on quality, compliance, and continuous improvement to enhance system reliability and service delivery. The role collaborates with regional customers, subcontractors, and field personnel to ensure regulatory compliance, drive improvements, and maintain operational integrity

Qualificações

• Experience with TSA airport operations.
• Experience involving contract management with multiple subcontractors.

Responsabilidades

• Manages field support personnel to ensure program performance and serve as POC for issue resolution.
• Liaises between Director of Operations, customer leadership and airport stakeholders.
• Supports field operations in achieving goals while complying with regulations and driving improvements.
• Ensures compliance with contract regulations.
• Fosters continuous improvement across the region.
• Promotes quality, safety, and training compliance for successful operations.
• Oversees OEM field team to audit CM/PM implementation and improve program performance.
• Analyzes data for deviations from contract requirements and develops preventive actions.
• Monitors data quality and uses maintenance ticketing systems effectively.
• Prepares and updates procedures based on changes in regulatory requirements.
• Identifies cost savings and revenue opportunities.
• Drives clear communication up and down the organization and builds collaborative relationships.
• Presents complex technical information to technical and non-technical audiences.
• Conducts regular meetings with TSA management and stakeholders to monitor progress.

Conhecimentos

TSA operations

Contract management

Descrição da oferta de emprego

TechFlow Inc. is seeking a Field Quality Manager to support checked baggage maintenance operations at airports nationwide.

This home-based role requires up to 75% travel and reports to the Director of Operations, focusing on quality, compliance, and continuous improvement to enhance system reliability and service delivery. The role collaborates with regional customers, subcontractors, and field personnel to ensure regulatory compliance, drive improvements, and maintain operational integrity