Field Quality Manager – 75% Travel & Improvement

TechFlow, Inc.; Birmingham (AL); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

ESOP

401k with Roth option

PTO and holidays

Medical, dental & vision plans

Life & AD&D insurance

Employee assistance program

Training & development

Job summary

TechFlow, Inc. is seeking an experienced Field Quality Manager to support checked baggage maintenance at US airports.

This hands-on role emphasizes quality standards, process improvements, and rapid escalation resolution, with up to 75% travel across the Southern and Mid-Atlantic regions. You will lead field personnel, liaise with customers and stakeholders, and drive data-driven improvements while ensuring regulatory compliance.

Qualifications

• 5+ years of experience managing field support personnel in logistics or data analytics.
• Experience collecting, analyzing and organizing data to identify and drive results.
• Ability to travel up to 75%.
• Ability to obtain Public Trust clearance.
• Excellent writing and organizational skills.

Responsibilities

• Manages field support personnel to ensure program performance requirements are met and serves as the POC for issue resolution.
• Acts as liaison between Field Quality Director, customer, and airport stakeholders.
• Ensures consistent compliance with contract regulations.
• Supports field operations in achieving division goals while complying with regulatory requirements.
• Drives continuous improvement across the region and promotes a quality/safety/training culture.
• Prepares briefings and presents complex information to technical and non-technical audiences.
• Audits CM/PM implementation with OEM field team to improve program performance.
• Analyses data for deviations from contract requirements and develops preventive actions.

Skills

Leadership

Customer service

Communication

Data analysis

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Data analytics tools

Job description

TechFlow, Inc. is seeking an experienced Field Quality Manager to support checked baggage maintenance at US airports.

This hands-on role emphasizes quality standards, process improvements, and rapid escalation resolution, with up to 75% travel across the Southern and Mid-Atlantic regions. You will lead field personnel, liaise with customers and stakeholders, and drive data-driven improvements while ensuring regulatory compliance.