Remote AI Support Operations Lead

The Wrap; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

15Five, the AI-powered performance management platform, seeks an AI Support Operations Manager. This remote, full-time role oversees the day-to-day performance of our AI-equipped customer support system, manages the Help Center content, and leads a defined escalation path for issues beyond routine inquiries.

You will work with documented runbooks, a shared intake queue, and a named deputy for each critical system, ensuring fast, accurate responses and ongoing improvements to AI-assisted support.

Job description

15Five, the AI-powered performance management platform, seeks an AI Support Operations Manager. This remote, full-time role oversees the day-to-day performance of our AI-equipped customer support system, manages the Help Center content, and leads a defined escalation path for issues beyond routine inquiries.

You will work with documented runbooks, a shared intake queue, and a named deputy for each critical system, ensuring fast, accurate responses and ongoing improvements to AI-assisted support.