Remote AI Strategy Lead – CX & ROI Focus

Ladders; United States; Teletrabalho; USD 150 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness stipend

In-office meal program

Commuter benefits

Resumo da oferta

Ladders is seeking an AI Strategist to shape the strategy for AI‑driven customer experience operations, partnering across stakeholders to define priorities and an ROI‑driven roadmap grounded in business impact.

You will evaluate LLM capabilities, analyze data to guide decisions, pilot new AI features, and scale successful initiatives to reduce friction and improve outcomes for customers.

This remote, US‑based role offers high visibility and the chance to influence enterprise AI strategy at scale.

Qualificações

• 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products.
• Proven ability to build roadmaps and prioritize initiatives based on ROI.
• Strong analytical skills with experience in data analysis and performance monitoring.
• Technical understanding of LLM-based AI agents and their functionalities.
• Experience leading cross-functional teams and influencing senior stakeholders.
• Excellent communication skills for conveying complex ideas simply.
• Strong project management skills with a proactive execution mindset.

Responsabilidades

• Identify automation and augmentation opportunities in customer experience operations
• Prioritize initiatives based on expected ROI and develop business cases
• Maintain and update the enterprise AI roadmap in alignment with customer needs
• Align stakeholders on priorities, sequencing, and success criteria
• Analyze conversation data to identify customer friction and operational inefficiencies
• Pilot new AI capabilities and measure their success before scaling
• Optimize existing AI agents by analyzing performance and recommending improvements

Conhecimentos

AI/LLM experience

Roadmapping

Data analysis

Cross-functional leadership

Stakeholder communication

Project management

Descrição da oferta de emprego

Ladders is seeking an AI Strategist to shape the strategy for AI‑driven customer experience operations, partnering across stakeholders to define priorities and an ROI‑driven roadmap grounded in business impact.

You will evaluate LLM capabilities, analyze data to guide decisions, pilot new AI features, and scale successful initiatives to reduce friction and improve outcomes for customers.

This remote, US‑based role offers high visibility and the chance to influence enterprise AI strategy at scale.