Remote AI Platform Operations Lead

Snowrelic Inc; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Snowrelic Inc is seeking a professional for the role of Operations & Support with AI. This position is remote and is responsible for leading operations and support for enterprise platforms like ServiceNow, Microsoft Copilot, and various AI-enabled solutions.

The successful candidate will ensure service excellence, manage incidents, and drive operational excellence through automation and continuous improvement, all while working in a global 24x7 environment.

Qualifications

• Strong analytical and problem-solving skills.
• Experience managing incidents and service requests.
• Ability to drive operational excellence.

Responsibilities

• Lead operations and support for enterprise platforms and services.
• Ensure service continuity and platform availability.
• Manage incidents and service requests.

Skills

ITIL knowledge and/or certification

Experience with Azure, Microsoft 365, ServiceNow

Exposure to AI operations / LLM Ops

Experience with automation and workflow optimization

Strong communication skills

Tools

PowerBI

Splunk

Job description

Snowrelic Inc is seeking a professional for the role of Operations & Support with AI. This position is remote and is responsible for leading operations and support for enterprise platforms like ServiceNow, Microsoft Copilot, and various AI-enabled solutions.

The successful candidate will ensure service excellence, manage incidents, and drive operational excellence through automation and continuous improvement, all while working in a global 24x7 environment.