Remote AI Platform Analyst — Banking Tech & Growth

titan-ai; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation + equity

18-24 month analyst program

Remote-first culture

Unlimited PTO

Medical, dental, and vision coverage

Job summary

Titan is building the AI platform for banking, offering an 18-24 month analyst program to develop AI operators, engineers, and client leaders. You will own an agentic client support experience from initial contact to resolution, helping customers adopt the Titan platform through prompting, workflows, and use-case development.

You will synthesize client feedback for Product and Engineering, investigate issues till resolution, and build a living knowledge base to empower the team.

Qualifications

• Bachelor's degree in a technical field (engineering, CS, information systems, or similar).
• Fundamental technical skills and deep curiosity about AI platforms.
• Strong written and verbal communication to explain concepts to non-technical users.
• High agency and ownership; proactive problem solver.
• Excellent organizational skills.
• Banking or fintech experience a plus.

Responsibilities

• Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence
• Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development
• Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams
• Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering
• Develop sharp pattern recognition across inbound requests - distinguishing user education gaps, product limitations, and technical issues in real time
• Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time
• Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard
• Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

Skills

Technical curiosity

Written communication

Problem solving

Ownership

Organizational skills

Education

Bachelor's degree in a technical field

Job description

Titan is building the AI platform for banking, offering an 18-24 month analyst program to develop AI operators, engineers, and client leaders. You will own an agentic client support experience from initial contact to resolution, helping customers adopt the Titan platform through prompting, workflows, and use-case development.

You will synthesize client feedback for Product and Engineering, investigate issues till resolution, and build a living knowledge base to empower the team.