Remote AI-First Senior Customer Success Manager

Bask Health; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote worldwide

Job summary

Bask Health is a telehealth platform hiring for a Customer Success role. The candidate will own the full customer lifecycle, drive adoption, and collaborate with stakeholders across product, sales, and marketing.

The role emphasizes AI-first workflows, proactive support, and scalable customer programs to help patients and providers succeed on Bask's platform. The position supports a remote, worldwide team with flexible collaboration.

Qualifications

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

Responsibilities

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall

Job description

Bask Health is a telehealth platform hiring for a Customer Success role. The candidate will own the full customer lifecycle, drive adoption, and collaborate with stakeholders across product, sales, and marketing.

The role emphasizes AI-first workflows, proactive support, and scalable customer programs to help patients and providers succeed on Bask's platform. The position supports a remote, worldwide team with flexible collaboration.