Remote AI-First Customer Success Manager

Bask Health; EUA; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote worldwide

East Coast hours

Resumo da oferta

Bask Health is seeking a Customer Success professional to own the full customer lifecycle, from onboarding to renewals, across a global client base. You will partner with stakeholders to drive adoption, manage data, and analyze engagement metrics, delivering demos and insights to maximize value from Bask's AI-driven platform.

Remote worldwide role with ET hours; you will thrive in a fast-paced startup, be a strong communicator, and enjoy creative problem solving in a collaborative team.

Qualificações

• 5+ years of experience in Customer Success or SaaS.
• Experience in ecommerce.
• Experience with large- to enterprise-sized customer book of business.
• Highly articulate with strong written and oral communication.

Responsabilidades

• Build strong relationships with Bask's customers and own the full customer lifecycle.
• Onboarding, value realization, engagement strategies, expansion and renewals.
• Partner with stakeholders to develop custom engagement initiatives.
• Manage all current customer data and analyze engagement metrics.
• Deliver program demos and provide insightful technical answers.
• Work in a fast-paced startup environment and be willing to work weekends.

Conhecimentos

Customer Success

SaaS

Entrepreneurial mindset

Communication

Descrição da oferta de emprego

Bask Health is seeking a Customer Success professional to own the full customer lifecycle, from onboarding to renewals, across a global client base. You will partner with stakeholders to drive adoption, manage data, and analyze engagement metrics, delivering demos and insights to maximize value from Bask's AI-driven platform.

Remote worldwide role with ET hours; you will thrive in a fast-paced startup, be a strong communicator, and enjoy creative problem solving in a collaborative team.