Remote AI-Driven Learning Experience Consultant

9012 Verizon Services Corp. BC; United States; Remote; USD 79,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Job summary

Verizon is seeking a Learning Experience Management - Consultant to ensure the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform. You will bridge digital product design, content curation, learning analytics, and advanced AI execution, building evaluation frameworks and managing RAG-optimized knowledge pipelines.

This remote role is based from home with occasional in-person trainings.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in evaluation Data Analytics, and/or Learning Operations.
• Current HR and/or Learning & Development experience.
• Experience in digital learning platforms and digital transformation.
• Willingness to travel up to approximately 25% of the time.

Responsibilities

• Validating and optimizing AI agent performance (chatbots, assistants, dynamic interfaces) to ensure learning technology meets technical benchmarks and functions accurately as a “human in the loop” guardrail.
• Managing and curating RAG-ready knowledge bases, metadata taxonomies, and digital content pipelines, ensuring AI agents retrieve accurate, up-to-date learning content without cognitive friction or outdated redundancy.
• Engineering real-time feedback loops, telemetry monitoring, and analytics dashboards to detect and address data drift, inaccuracies, hallucinations, or broken API integrations across the digital portal.
• Supporting the continuous evolution of the Digital Learning Center UI/UX and automated intake funnel, using APIs, webhooks, and prompt engineering to streamline learner journeys and automated request routing.
• Developing advanced reporting models and KPI dashboards (tracking click paths, resolution times, completion, NPS, and behavioral changes) to evaluate learning effectiveness and establish clear business ROI.
• Collaborating across agile sprint teams (with People Leaders, design studios, and technical stakeholders) to rapidly prototype, test, and deploy modernized digital learning experiences and agent capabilities.
• Supporting the enterprise learning measurement strategy, establishing KPIs, evaluation frameworks, and analytics pipelines that measure learner engagement, skill acquisition, and business performance impact.
• Engaging in the multi-tiered learning evaluation initiatives across enterprise programs, utilizing quantitative and qualitative methodologies to isolate learning impact, calculate financial ROI, and optimize learning interventions.
• Executing the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals, enabling real-time visibility into workforce capability trends and program performance.

Skills

Data analytics

Learning operations

HR experience

Digital learning platforms

Digital transformation

Travel readiness

Education

Bachelor’s degree

Job description

Verizon is seeking a Learning Experience Management - Consultant to ensure the integrity and performance of Verizon’s Learning Agent technology and Digital Front Door platform. You will bridge digital product design, content curation, learning analytics, and advanced AI execution, building evaluation frameworks and managing RAG-optimized knowledge pipelines.

This remote role is based from home with occasional in-person trainings.