Remote AI-Driven CRM & Marketing Systems Engineer

OpenKrill; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation allowance

Hybrid / remote working environment

Startup culture backed by a secure,全球牌

Job summary

Hard Rock Digital is hiring an AI Forward Deployed Engineer to build agentic and generative AI for CRM and Marketing. You’ll ship production features that help acquire, engage, and retain millions of players across sportsbook, casino, and social casino, collaborating with CRM, Growth, Data Science, and AI Platform teams.

You’ll work hands-on with agents, prompt engineering, and RAG over customer and product data, ensuring responsible gaming and compliance are built into every shipment.

Qualifications

• 4+ years in software or AI engineering.
• Strong Python and production services experience.
• Hands-on experience with LLMs and prompt engineering.
• Familiarity with RAG and vector databases.
• SQL and modern cloud data warehouse experience.

Responsibilities

• Build and ship agentic and generative-AI features for CRM and marketing, from the Python and FastAPI backend to the Next.js frontend.
• Power personalization and decisioning, including next-best-offer, recommendations, and audience segmentation.
• Generate and optimize lifecycle and marketing content with LLMs, on-brand and compliant.
• Model customer lifecycle states and journeys to surface growth levers for retention and LTV.
• Integrate deeply with Braze, including Canvas and Journey orchestration.
• Build data and retrieval foundation: RAG, vector search, and MCP servers over Snowflake and dbt marts.
• Measure impact through attribution, ROAS, and experiments on acquisition, retention, and LTV.
• Ship reliably in production and keep pace with AI/martech advances.

Skills

Python

REST APIs

microservices

containers

prompt engineering

system-prompt engineering

LLMs integration

RAG

vector databases

SQL

Snowflake

Braze

Tools

dbt

Pinecone

Faiss

pgvector

AWS

GCP

Azure

Kubernetes

Next.js

React

Job description

Hard Rock Digital is hiring an AI Forward Deployed Engineer to build agentic and generative AI for CRM and Marketing. You’ll ship production features that help acquire, engage, and retain millions of players across sportsbook, casino, and social casino, collaborating with CRM, Growth, Data Science, and AI Platform teams.

You’ll work hands-on with agents, prompt engineering, and RAG over customer and product data, ensuring responsible gaming and compliance are built into every shipment.