Remote AI CRM Documentation Specialist

SugarAI; United States; Remote; USD 76,000 - 103,000; Full time

Benefits offered by this job

Excellent healthcare package

401(k) match

Unlimited Paid Time Off

Parental Leave

Online Legal Services

Financial Planning Services

Pet Insurance discounts

Corporate Benefit Program

Health and Wellness Reimbursement

Travel Discounts

Career development resources

Employee Referral Bonus

Job summary

SugarAI is seeking a curious, detail-oriented Technical Writer to join our Knowledge Management team in the US. You will create clear documentation for customers, partners, and employees while driving adoption of AI-powered tools and workflows that improve how we work and deliver content.

As part of SugarAI’s Product organization, collaborate with Product Managers, Engineers, Designers, and Support across the lifecycle to champion the user perspective and ensure content remains accurate, useful,

Qualifications

• 2+ years of experience as a software technical writer or similar role.
• Ability to educate customers with clear, user-centric content.
• Strong writing and grammar skills.
• Ability to communicate clearly with all levels of users, admins, and developers.
• A passion for building excellent software experiences.
• Ability to manage projects independently while collaborating in a team.
• A 4-year degree or equivalent practical experience.

Responsibilities

• Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices.
• Build deep product expertise and serve as a trusted subject matter expert for Sugar products.
• Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user.
• Partner with Product, Engineering, UX, and Support to identify gaps and improve the customer experience.
• Turn complex technical concepts into simple, useful content and improve SugarAI’s support experience.
• Develop templates, reusable skills, and automated workflows to improve content quality and efficiency.

Skills

Technical writing

Attention to detail

Clear communication

User-focused content

Independent project management

Education

Bachelors degree or equivalent practical experience

Tools

Linux

Apache

MySQL

PHP

Job description

SugarAI is seeking a curious, detail-oriented Technical Writer to join our Knowledge Management team in the US. You will create clear documentation for customers, partners, and employees while driving adoption of AI-powered tools and workflows that improve how we work and deliver content.

As part of SugarAI’s Product organization, collaborate with Product Managers, Engineers, Designers, and Support across the lifecycle to champion the user perspective and ensure content remains accurate, useful,