Remote AI Architect for Enterprise CX & CCaaS

Acliviti Consulting Group, LLC; Chicago (IL); Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% coverage of health care

Disability & Voluntary Benefits

401(k) plan with 4% employer match

Work-from-home monthly incentive

Inclusive remote working environment

Descrizione del lavoro

Acliviti Consulting Group, LLC is seeking an AI Architect to lead complex CX, CCaaS, and AI solution designs for enterprise clients in Chicago. You will translate business needs into scalable architectures, guide architecture decisions, and collaborate with project managers, engineers, and vendors to deliver outcomes.

Ideal candidates have 7+ years in solution architecture or related fields, deep CCaaS experience, and strong API and integration skills.

Competenze

• Seven+ years of experience in solution architecture, CCaaS, or related fields.
• Strong experience designing enterprise technology and integration solutions.
• Expert-level knowledge of APIs, integrations, and enterprise systems.
• Excellent client-facing communication and stakeholder management skills.
• Experience with AI platforms and conversational architectures.

Mansioni

• Design end-to-end CX, CCaaS, and AI solutions for enterprise clients.
• Translate business requirements into scalable technical designs and architectures.
• Lead technical discussions with clients and internal teams.
• Ensure designs are secure, maintainable, and aligned with objectives.
• Provide architectural leadership and delivery support across workstreams.

Conoscenze

CCaaS design

Enterprise architecture

API integration

Client-facing

AI platforms knowledge

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

NICE CXone

Genesys Cloud

Salesforce

ServiceNow

REST/SOAP APIs

Descrizione del lavoro

Acliviti Consulting Group, LLC is seeking an AI Architect to lead complex CX, CCaaS, and AI solution designs for enterprise clients in Chicago. You will translate business needs into scalable architectures, guide architecture decisions, and collaborate with project managers, engineers, and vendors to deliver outcomes.

Ideal candidates have 7+ years in solution architecture or related fields, deep CCaaS experience, and strong API and integration skills.