Remote Agent Sales & Growth Coordinator

Banner Life family of companies | life insurance; Frederick (MD); On-site; USD 49,500 - 59,400; Full time

Job summary

Banner Life Insurance Company seeks an Account Growth Coordinator (NIMO) to support the Account Growth Manager and VP, National Accounts. You will serve as a customer‑facing contact with Network IMO agents, promote products, onboard new agents, and run data reports to improve placement and profitability.

Ideal candidates have 1–3 years in life insurance or customer-facing roles, strong communication skills, and the ability to work remotely on EST.

Qualifications

• 1–3 years of life insurance, or related field, experience.
• 1–3 years experience in a customer service‑related position with telephone experience.
• 1+ years of industry experience, with at least 1 year in a customer contact sales role.
• Understanding of life insurance distribution channels and business models.
• Understanding of life insurance underwriting and operational management practices.

Responsibilities

• Serve as a key contact for assigned Network IMO agents, keeping our customer at forefront of all discussions.
• Correspond effectively, using proper grammar and spelling, with our Network IMO agents, within the department, with internal partners, vendors, and other administrative service departments to assist in problem resolution, expediting business, and/or escalating to management for further handling.
• Promote L&G products and programs to assigned Network IMO’s and their agents, network marketing distribution and their staff to include leadership, sales, marketing, operations and technology teams.
• Train and onboard agents and other staff during initial launch and ongoing training.
• Maintain all contact lists for Network IMO accounts and cultivate strong relationships to advance LGA positioning.
• Achieve all internal and client deadlines to ensure successful implementation of key programs.
• Proactive communication with our newly appointed Network IMO agents, ensuring they are successfully onboarded.
• Continued follow‑up proactive communication to scaled production and business written by Network IMO agents.
• Work in collaboration with Network IMO channel leaders to assess new opportunities of distribution relationships.
• Work in tandem with the Account Growth Manager (NIMO) to onboard, train and launch new Network IMO and related distribution relationships.
• Work in close collaboration with Account Growth Manager (NIMO) and VP, National Accounts (NIMO) to monitor business inventory of issued and pending policies, proactively sharing information with agencies with a focus on improving placement.
• As required, serve as liaison and escalation resource for agencies, connecting and facilitating hand‑off to appropriate key contacts in other departments.
• Effectively communicate New Business policies, procedures, and guidelines to internal and external customers.
• Process all other duties as assigned by department management.
• Travel to distribution events, conferences or trainings as needed.
• Collaborate cross‑departmentally with stakeholders across business units to resolve or elevate agent issues.
• Provide daily reporting to distributor partners as needed.
• Work collaboratively with colleagues within the team to spread phone and email workload appropriately.
• Provide concierge service as needed to key distribution relationships.
• Assist Network IMO leaders with trainings to field agents.
• Escalate trending issues and concerns to the Network IMO leadership.

Skills

Interpersonal skills

Customer service

Detail oriented

Cross-functional communication

Project management

Independent worker

Strong work ethic

Telecommute ability

DSL speed

Education

Some college

Job description

Banner Life Insurance Company seeks an Account Growth Coordinator (NIMO) to support the Account Growth Manager and VP, National Accounts. You will serve as a customer‑facing contact with Network IMO agents, promote products, onboard new agents, and run data reports to improve placement and profitability.

Ideal candidates have 1–3 years in life insurance or customer-facing roles, strong communication skills, and the ability to work remotely on EST.