Remote Agency Office & Customer Experience Lead

David Ceballos - State Farm Agent

United States

Hybrid

USD 60,173,568 - 83,096,832

Full time

14 days+

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Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth opportunities

Flexible work from home

Job summary

David Ceballos - State Farm Agent is seeking an Office Manager - Team Member to help the agency operate smoothly and deliver excellent customer experiences. You will implement office policies and support insurance and financial services offerings.

The role emphasizes relationship-building, timely service, and teamwork. Flexible, work-from-home options available, with compensation of $21.00–$29.00 per hour and growth opportunities within the agency.

Qualifications

Excellent communication skills (written, verbal, listening).
Experience in customer service required.
Experience in managing customer service preferred.
Experience in sales preferred.
Proactive in problem-solving; able to work in and manage a team environment.
Experience in Windows computer applications.
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment.
Able to obtain Property and Casualty License.
Able to obtain Life and Health License.

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service, including inquiries about insurance, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.