Office Manager - State Farm Agent Team Member

David Ceballos - State Farm Agent; United States; Hybrid; USD 60,173,568 - 83,096,832; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth opportunities

Flexible work from home

Job summary

David Ceballos - State Farm Agent is seeking an Office Manager - Team Member to help the agency operate smoothly and deliver excellent customer experiences. You will implement office policies and support insurance and financial services offerings.

The role emphasizes relationship-building, timely service, and teamwork. Flexible, work-from-home options available, with compensation of $21.00–$29.00 per hour and growth opportunities within the agency.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Experience in customer service required.
• Experience in managing customer service preferred.
• Experience in sales preferred.
• Proactive in problem-solving; able to work in and manage a team environment.
• Experience in Windows computer applications.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.

Skills

Excellent communication

Organized

Customer service

Team leadership

Sales experience

Problem solving

Team collaboration

Windows applications

Fast-paced environment

Property & Casualty license

Life & Health license

Tools

Windows applications

Job description

ROLE DESCRIPTION

As Office Manager - State Farm Agent Team Member with David Ceballos - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. David Ceballos - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solvingAble to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency

Flexible work from home options available.

Compensation: $21.00 - $29.00 per hour

Are You Driven & Ambitious?

We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then David Ceballos - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Business Insurance.
• Our office is located in Fontana.
• We currently have 3 team members at our agency.
• Additional languages spoken: Spanish

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.