Remote After Training: Call Center Agent

iQor; Allentown (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonuses and raises based on perf.

Health benefits after 45 days

Paid time off after 90 days

401K

Tuition Reimbursement

Referral Incentive Program

Employee Discounts Program

Job summary

iQor in Allentown, PA is hiring a Call Center Customer Service Representative to represent clients with professionalism. You will handle high volumes of calls, aim for first-call resolution, and build strong customer relationships.

Training occurs onsite for 3–4 weeks at our Allentown location, after which work-from-home is available. Target hire date is November 16, 2026, with a Monday–Friday schedule and strong growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Experience in a call center preferred.
• Able to work Monday–Friday with standard shift hours.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and team members based on trust.
• Meet productivity and quality standards and strive for first call resolution.
• Deliver excellent customer service and resolve inquiries promptly.

Skills

Customer service

Call center

Empathy

Teamwork

Communication

Professional demeanor

Voice quality

Education

High school diploma or equivalent

Job description

iQor in Allentown, PA is hiring a Call Center Customer Service Representative to represent clients with professionalism. You will handle high volumes of calls, aim for first-call resolution, and build strong customer relationships.

Training occurs onsite for 3–4 weeks at our Allentown location, after which work-from-home is available. Target hire date is November 16, 2026, with a Monday–Friday schedule and strong growth opportunities.