Customer Service Call Center Agent — Growth & Flexible Shifts

iQor (branded as iQor CXBPO™); Charlotte (NC); On-site; USD 24,000 - 34,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Charlotte, NC is seeking a polite, professional Customer Service Call Center Agent to represent clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive caller experience. Pay Rate: $21 per hour.

Onboarding Date: October 30, 2026. Training Start Date: November 2, 2026. High school diploma or equivalent required; experience in customer service preferred; flexible

Qualifications

• Customer service experience in a call center or retail environment is preferred.
• Ability to work independently and as part of a team.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one-call resolution.
• Deliver exceptional service through timely resolution of inquiries and concerns.
• Educate customers about clients’ products and services.

Skills

Customer service experience

Independent and team work

Accuracy and production standards

Attendance reliability

Shift flexibility (nights/weekends)

Education

High school diploma/G.E.D./equivalent

Job description

iQor (branded as iQor CXBPO™) in Charlotte, NC is seeking a polite, professional Customer Service Call Center Agent to represent clients by delivering remarkable service to customers via phone. The role involves handling a high volume of inbound or outbound calls and creating a positive caller experience. Pay Rate: $21 per hour.

Onboarding Date: October 30, 2026. Training Start Date: November 2, 2026. High school diploma or equivalent required; experience in customer service preferred; flexible