Remote Advertising Customer Success Manager

6sense; United States; Hybrid; USD 80,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401K employer matching

Paid holidays

Self-care days

PTO

Job summary

6sense is seeking a Customer Success Manager, Advertising to help clients derive measurable value from their ad programs and expand their use of 6sense Advertising over time. This post-sale role focuses on onboarding, activation, adoption, and renewal readiness in a trusted advisor capacity.

You will align business goals with audience strategy, campaign performance, and clear next steps while partnering with internal teams to maximize growth opportunities and customer satisfaction.

Qualifications

• 5+ years of customer-facing experience in SaaS, adtech, or martech.
• 3+ years hands-on experience with digital advertising or programmatic campaigns.
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, and KPIs.
• Ability to build trusted relationships with practitioners and executives and connect usage to outcomes.
• Analytical mindset to turn data into insights and recommendations.
• Proven ability to manage risk, drive adoption, and lead cross-functional work.
• Excellent communication, presentation, and stakeholder-management skills.
• Preferred: experience with B2B advertising, ABM, demand generation, or related tools (Salesforce, Gainsight, BI tools, 6sense).

Responsibilities

• Own post-sale success for a portfolio of advertising customers, ensuring clear goals and renewal readiness.
• Advise customers on audience strategy, campaign structure, targeting, pacing, and optimization.
• Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated experience.
• Monitor campaign delivery, pacing, utilization, and performance; translate results into insights and narratives.
• Drive adoption of advertising capabilities, workflows, audiences, reporting, and best practices.
• Lead customer conversations and business reviews focused on performance and value realization.
• Identify risks early, coordinate recovery plans, and ensure renewal trajectories.
• Surface expansion opportunities and coordinate with commercial owners on next steps.
• Contribute to playbooks and processes foundational to 6sense advertising success.

Skills

Customer success experience

SaaS knowledge

Analytical mindset

Stakeholder management

Communication skills

Project management

Tools

Salesforce

Gainsight

BI/reporting tools

6sense platform

Job description

6sense is seeking a Customer Success Manager, Advertising to help clients derive measurable value from their ad programs and expand their use of 6sense Advertising over time. This post-sale role focuses on onboarding, activation, adoption, and renewal readiness in a trusted advisor capacity.

You will align business goals with audience strategy, campaign performance, and clear next steps while partnering with internal teams to maximize growth opportunities and customer satisfaction.