Remote Admissions Navigator — Behavioral Health

Partners In Recovery LLC; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Horizon Recovery in Phoenix, AZ, seeks an Admissions Coordinator to be the first contact for individuals and families seeking treatment, handling inquiries with urgency, empathy, accuracy, and professionalism. You will manage inbound calls, screen admissions, coordinate transfers, verify benefits, and document all interactions in the CRM while supporting census and intake timelines.

Requirements include a high school diploma or GED (Bachelor's preferred), 21+ years old, ability to pass

Qualifications

• High school diploma or GED; bachelor's preferred.
• Willing to work 6:00 AM–10:00 PM including evenings/weekends.
• Experience in behavioral health intake preferred.
• Able to pass background checks and obtain clearance if required.
• 21+ years of age.

Responsibilities

• Handle inbound inquiries and engage with families compassionately.
• Screen admissions and coordinate transfers.
• Collect and verify insurance information and benefits.
• Document all interactions in the CRM and ensure follow-up.
• Monitor census, waitlists, and intake availability.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Empathy

Time management

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Horizon Recovery in Phoenix, AZ, seeks an Admissions Coordinator to be the first contact for individuals and families seeking treatment, handling inquiries with urgency, empathy, accuracy, and professionalism. You will manage inbound calls, screen admissions, coordinate transfers, verify benefits, and document all interactions in the CRM while supporting census and intake timelines.

Requirements include a high school diploma or GED (Bachelor's preferred), 21+ years old, ability to pass