Healthcare Admissions Call Center Lead

Revel Staffing; Portland (OR); On-site; USD 85,000 - 125,000; Full time

Job summary

Revel Staffing is seeking a Healthcare Call Center Manager to lead patient intake and admissions coordination, ensuring efficient, empathetic service in a fast-paced healthcare setting.

The role focuses on supervising admissions coordinators, optimizing call center operations, and maintaining compliant, confidential records while collaborating with clinical and billing teams to enhance patient experience.

Qualifications

• Experience in healthcare admissions or call center leadership.
• Experience training and mentoring staff.
• Strong written and verbal communication.
• Ability to handle sensitive conversations with care and professionalism.

Responsibilities

• Supervise, coach, and mentor a team of admissions coordinators and patient intake staff.
• Oversee daily call center operations to ensure timely, professional, and compassionate service.
• Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling.
• Monitor call center performance metrics, response times, admissions trends, and team productivity.
• Identify opportunities to improve efficiency, service quality, and patient experience.
• Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process.
• Develop and deliver training programs focused on compliance, communication, documentation, and patient care.
• Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance.
• Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance.
• Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns.
• Ensure issues are resolved promptly, professionally, and compassionately.
• Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices.
• Promote a team culture built on empathy, accountability, professionalism, and service excellence.

Skills

Healthcare admissions

Call center leadership

Staff coaching

HIPAA compliance

Communication

Organization

Empathy

Team management

Education

High school diploma or GED

Job description

Revel Staffing is seeking a Healthcare Call Center Manager to lead patient intake and admissions coordination, ensuring efficient, empathetic service in a fast-paced healthcare setting.

The role focuses on supervising admissions coordinators, optimizing call center operations, and maintaining compliant, confidential records while collaborating with clinical and billing teams to enhance patient experience.