Remote Admissions & Intake Specialist

MN Adult & Teen Challenge; Minneapolis (MN); Remote; USD 24,000 - 27,000; Full time

Job summary

MN Adult & Teen Challenge is seeking an Admissions Specialist to be the first contact for individuals seeking substance use treatment. You will provide program information, conduct preliminary intake and screenings, coordinate admissions logistics, verify insurance benefits, and maintain accurate documentation.

You will work with applicants, referral partners, and internal teams to ensure timely access to care while maintaining HIPAA compliance and MnTC's Culture of Honor in a fast-paced

Qualifications

• High school diploma or equivalent required.
• One year of admissions, intake coordination, customer service, healthcare, or related field preferred.
• Knowledge of substance use disorders and recovery principles.
• Strong interpersonal and communication skills, especially in crisis situations.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with electronic health records, databases, and Microsoft Office.

Responsibilities

• Be the primary contact for prospective clients, families, referral sources, and partners.
• Respond to inquiries within established departmental standards.
• Provide information about services, admissions criteria, and financial responsibilities.
• Conduct initial applicant screenings and gather eligibility information.
• Guide applicants through forms, releases, assessments, and documentation.
• Coordinate admissions activities and transportation when needed.
• Verify insurance benefits and payment arrangements; document coverage details.
• Collaborate with clinical and program staff to support timely admissions decisions.
• Maintain accurate documentation in electronic systems and admissions databases.

Skills

Interpersonal skills

Verbal communication

Customer service

Confidentiality

Organizational skills

Crisis engagement

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Databases

Job description

MN Adult & Teen Challenge is seeking an Admissions Specialist to be the first contact for individuals seeking substance use treatment. You will provide program information, conduct preliminary intake and screenings, coordinate admissions logistics, verify insurance benefits, and maintain accurate documentation.

You will work with applicants, referral partners, and internal teams to ensure timely access to care while maintaining HIPAA compliance and MnTC's Culture of Honor in a fast-paced