Admissions & Intake Manager

MnTC; Buffalo (MN); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account (HSA)

Dental

Vision

Paid Time Off (PTO)

Dependent care FSA

Disability insurance

Life insurance

403b retirement plan

Job summary

Minnesota Adult & Teen Challenge is seeking an Admissions Manager to guide the intake process from first inquiry to client enrollment, coordinating applications, scheduling intake dates and campus tours, and serving as the primary contact for families and referral partners.

The role collaborates with Funding and Admissions Advocate and other departments to ensure a welcoming admissions experience, accurate documentation in Credible, and timely funding verifications.

Qualifications

• Minimum of 2 years of administrative and supervisory experience.
• Experience with databases, spreadsheet and word processing systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.
• Commitment to MnTC’s culture of honor and core values, including compassion, respect, integrity, servanthood, and trust.
• Comfort and compassion in working with individuals facing life-controlling challenges, such as mental health issues and addiction.
• Must be at least 18 years of age or older.
• At least 1 year of freedom from problematic substances.
• Must pass a DHS background study as required under MN Statutes, Chapter 245C and 245G.

Responsibilities

• Answer incoming calls from prospective applicants and referral partners; explain the Lakeside Academy program and admissions process.
• Handle inquiries from the website, search engines and other referral sources; maintain consistent communication with families throughout the admissions process.
• Conduct interviews with potential clients and families to assess program fit; review ROI documentation and application material; gather records from parents, schools, medical clinics, and treatment centers.
• Schedule and facilitate campus tours for prospective families; represent the program to referral sources and community partners.
• Schedule intake dates and coordinate with schools, providers, and other agencies for necessary documentation.
• Assign workload, monitor progress and ensure timely completion of funding verifications and financial paperwork of the Funding Advocate.
• Assist clients and parents on the day of admission; administer required screening tools and assessments per DHS guidelines; ensure all intake documentation is completed accurately and submitted appropriately.
• Upload documents to Credible and maintain accurate client records; maintain intake documentation trackers and logs; manage files and other program databases, ensure client documentation meets program and billing requirements.
• Monitor admissions pipeline progress and ensure applications more efficiently toward admission, coordinate with Funding & Admissions Advocate on financial and funding considerations.
• Answer admissions phone calls and respond to inquiries; assist families in completing applications and intake paperwork; schedule tours.
• Collect required documentation for intake; complete the intake process when needed; enter and update client information in Credible and other databases.
• Discuss program expectations and funding information with families during intake, coordinate with the Funding & Admissions Advocate on financial planning when necessary.
• Participate in Parent Weekend activities as directed by the Director and assist with providing a positive experience for visiting families.
• Other responsibilities as assigned by the respective supervisor or leadership team

Skills

Administrative experience

Supervision

Database experience

Organizational skills

Multi-tasking

Compassion and empathy

Tools

Credible

Job description

Minnesota Adult & Teen Challenge is seeking an Admissions Manager to guide the intake process from first inquiry to client enrollment, coordinating applications, scheduling intake dates and campus tours, and serving as the primary contact for families and referral partners.

The role collaborates with Funding and Admissions Advocate and other departments to ensure a welcoming admissions experience, accurate documentation in Credible, and timely funding verifications.