Remote Administrative Specialist (Temp)

Oklahoma Department of Human Services; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Part time

Job summary

Oklahoma Department of Human Services is seeking a temporary staffer to answer and manage high volumes of calls, transfer calls, and provide information to callers. The role requires clerical experience and a valid driver’s license, with occasional travel to Oklahoma City, Tulsa, or Sallisaw.

Work involves documenting interactions, processing In-Home assistance applications, and using Microsoft 365. Employment is temporary with potential benefits offered by VIA GALT FOUNDATION; a driver’s

Qualifications

• 24 months of clerical office experience, or an equivalent combination of education and experience

Responsibilities

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
• Transfer calls to the appropriate personnel or department as needed.
• Provide basic information and answer routine questions from callers.
• Accurately document and enter system notes for each call interaction.
• Submit customer applications for In-Home assistance according to established procedures.
• Conduct occasional outbound calls or follow-up contacts as requested.
• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
• Attend required team meetings via Microsoft Teams video chat or in person.
• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
• Troubleshoot basic computer connectivity or system access issues when needed.
• Work collaboratively with team members while maintaining productivity in a remote work environment.
• Maintain confidentiality and professionalism in all communications and documentation

Skills

Clerical experience

Drivers license

Tools

Microsoft 365

Job description

Oklahoma Department of Human Services is seeking a temporary staffer to answer and manage high volumes of calls, transfer calls, and provide information to callers. The role requires clerical experience and a valid driver’s license, with occasional travel to Oklahoma City, Tulsa, or Sallisaw.

Work involves documenting interactions, processing In-Home assistance applications, and using Microsoft 365. Employment is temporary with potential benefits offered by VIA GALT FOUNDATION; a driver’s