Administrative Specialist - GALT

Oklahoma Department of Human Services; Oklahoma City (OK); On-site; USD 19,000 - 28,000; Part time

Job summary

Oklahoma Department of Human Services is seeking a temporary staffer to answer and manage high volumes of calls, transfer calls, and provide information to callers. The role requires clerical experience and a valid driver’s license, with occasional travel to Oklahoma City, Tulsa, or Sallisaw.

Work involves documenting interactions, processing In-Home assistance applications, and using Microsoft 365. Employment is temporary with potential benefits offered by VIA GALT FOUNDATION; a driver’s

Qualifications

• 24 months of clerical office experience, or an equivalent combination of education and experience

Responsibilities

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.
• Transfer calls to the appropriate personnel or department as needed.
• Provide basic information and answer routine questions from callers.
• Accurately document and enter system notes for each call interaction.
• Submit customer applications for In-Home assistance according to established procedures.
• Conduct occasional outbound calls or follow-up contacts as requested.
• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.
• Attend required team meetings via Microsoft Teams video chat or in person.
• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.
• Troubleshoot basic computer connectivity or system access issues when needed.
• Work collaboratively with team members while maintaining productivity in a remote work environment.
• Maintain confidentiality and professionalism in all communications and documentation

Skills

Clerical experience

Drivers license

Tools

Microsoft 365

Job description

This position may be located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.

This is a Temporary contract position filled by VIA GALT FOUNDATION.

Salary $17.00 a hour. There are NO STATE BENEFITS for this position.

GALT May Offer Some Benefits.

Job-related travel is Occasional. - Must possess a valid driver's license and must maintain required car insurance.

Minimum Qualifications:

• Requirements at this level consist of 24 months of clerical office experience, or an equivalent combination of education and experience

Job Responsibilities:

• Answer and manage high volumes of incoming phone calls throughout the workday professionally and courteously.


• Transfer calls to the appropriate personnel or department as needed.


• Provide basic information and answer routine questions from callers.


• Accurately document and enter system notes for each call interaction.


• Submit customer applications for In-Home assistance according to established procedures.


• Conduct occasional outbound calls or follow-up contacts as requested.


• Utilize web-based systems and Microsoft 365 applications daily, including Outlook, Word, Excel, and Teams.


• Attend required team meetings via Microsoft Teams video chat or in person.


• Maintain attentiveness, professionalism, and compassion while assisting a variety of customers.


• Troubleshoot basic computer connectivity or system access issues when needed.


• Work collaboratively with team members while maintaining productivity in a remote work environment.


• Maintain confidentiality and professionalism in all communications and documentation

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.