Family Services Specialist I/II

Oklahoma Department Of Human Services; Chickasha (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services is seeking a Family Services Specialist I/II in Chickasha, OK. The role supports Adult and Family Services by handling electronic applications and renewals, applying policy, and documenting casework with precision.

Position offers in-person training, a Monday–Friday schedule, potential telework, and a performance-based path to full-time home-based work after an initial 120 days. Driver’s license and insurance required.

Qualifications

• Must have strong customer service skills and clear documentation.
• Ability to interview and process electronic applications and renewals.
• Familiarity with policy interpretation and casework documentation.

Responsibilities

• Provide world class service to Adult and Family Services clients.
• Interview and process electronic applications and renewals for AFS programs.
• Interpret and apply policy and procedures; maintain clear casework documentation.
• No permanent caseload; provide first contact resolution via contact center or online platforms.

Skills

Customer service

Interviewing

Documentation

Education

Two years clerical office work

Bachelor’s degree

Associate’s degree + 2 years clerical work

Equivalent combination of education and experience

Job description

Family Services Specialist I/II

This position is located in Chickasha, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.
Days worked will be Monday through Friday, 8:00 AM - 5:30 PM, with varying 8 hour shifts available.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• ORan equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• ORan associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• ORan equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree.
• OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants who are bilingual and/or who are Work Ready Oklahoma (WRO) applicants.

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Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.

Job Responsibilities

• This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.
• Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
• Must also display excellent customer service skills, flexibility, and organization.
• This position does not maintain a permanent caseload.
• This position provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD206

83006095/JR65008