Remote Administrative Assistant – DMV Data & Support

Colorado Department of Revenue; Denver (CO); Remote; USD 38,000 - 54,000; Full time

Job summary

Colorado Department of Revenue seeks an Administrative Assistant II for the Driver Services Call Center. The role focuses on accurate data entry, high-volume customer service, and guidance on driver records and fees. Remote work with limited on-site visits to Denver offices is expected.

Responsibilities include handling inquiries, researching records, and applying statutes to customer scenarios while ensuring compliance and quality service.

Qualifications

• Excellent Customer Service skills.
• Two plus years working in a complex, high volume Call Center.
• Experience working with sensitive information of a confidential nature.
• Career progression in a general clerical and/or customer service position.
• Bi-lingual (Spanish speaking) candidates preferred.

Responsibilities

• Data entry into databases and spreadsheets.
• Provide customer service via telephone or in-person to external stakeholders and customers.
• Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers.
• Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues.
• Advise customers as to the fee, documentation, and testing requirements.
• Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s).
• Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.

Skills

Excellent Customer Service

Call Center

Attention to detail

Data entry

Communication

Education

Two years related education/experience

Job description

Colorado Department of Revenue seeks an Administrative Assistant II for the Driver Services Call Center. The role focuses on accurate data entry, high-volume customer service, and guidance on driver records and fees. Remote work with limited on-site visits to Denver offices is expected.

Responsibilities include handling inquiries, researching records, and applying statutes to customer scenarios while ensuring compliance and quality service.