DMV Advisor- (Westgate)

State of Colorado; Lakewood (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

The State of Colorado, Division of Motor Vehicles (DMV) in Lakewood, is seeking a DMV Advisor/Greeter to welcome customers at the Westgate office, guide them to services, and streamline office operations. This role focuses on reducing wait times and enhancing the customer experience.

Key responsibilities include managing check-ins, assisting with appointment kiosks and online portals, and providing administrative support to the Driver License office.

Qualifications

• 1 year of customer service or receptionist experience, or equivalent combination of education and experience.
• Ability to communicate clearly and professionally, both written and verbal.
• Experience in high-stress environments and maintaining professionalism.

Responsibilities

• Greet customers at the front desk and direct them to appropriate services.
• Check customers in for appointments and manage office workflow.
• Assist customers with kiosks, online portals, and DMV services to reduce wait times.
• Maintain a safe, clean workspace and support office operations.
• Support drivers license office functions and coordinate with technicians.

Skills

Customer service

Receptionist experience

Conflict resolution

Written communication

Data entry

Teamwork

Job description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Helpful tips for applying:

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Division of Motor Vehicles (DMV)

Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? TheDivision of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

Watch this short video of what it’s like to work at the DMV!

What we do:

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

DMV Advisor/Greeter Role:

This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer-facing offices.

This position's main duties revolve around welcoming and advising customers at the Westgate DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office.

To support this function this position:

• Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
• Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.
• Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.
• Checks customers in for appointments and any other DMV interactions at the office
• Works with walk in customers to assist and provide the best customer experience possible
• Organizes the customer workflow for the office
• Conducts vision testing as needed

The DMV Advisor will also provide administrative support to functioning of the Driver License office including:

• Contacting customers as needed
• Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
• Assisting with other office support including stocking and cleaning the greeter/advisor station.

This position reports onsite at the Westgate Driver License Office located at 3265 S Wadsworth Blvd, Lakewood, CO 80227.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description: (New)

G3A2TX ADMINISTRATIVE ASSISTANT I

MINIMUM QUALIFICATIONS:

Experience Only: One (1) year of Customer Service or Receptionist experience or other relevant work experience.

OR

Education and Experience: A combination of related education and/or relevant Customer Service or Receptionist experience in an occupation related to the work assigned equal to one (1) year

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications:

Additionally, the ideal candidate will possess the following skills:

• State experience in a work environment in which laws, rules, and regulations are put into place
• Excellent Customer service skills, including utilizing conflict resolution techniques
• Problem solving skills, demonstrated ability to be detail oriented.
• Demonstrated written communication, computer and data entry skills
• Prior work in a high stress environment maintaining a professional attitude
• Collaboration and teamwork skills

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving