DMV Advisor- (Westgate)

State of Colorado; Denver (CO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Step Pay Program

Benefits package

Job summary

The State of Colorado’s DMV Westgate Office is seeking a friendly DMV Advisor/Greeter to welcome customers, direct them to the right services, and help shorten wait times. You’ll be the first point of contact, ensuring a positive and efficient experience for every visitor.

Responsibilities include checking people in for appointments, assisting with the appointment kiosk and online portal, guiding walk-ins, and supporting office staff while keeping the reception area organized and professional.

Qualifications

• One year of Customer Service or Receptionist experience.
• Education and Experience: a combination equal to one year in related work.
• Ability to work in a high-stress environment and maintain professionalism.

Responsibilities

• Welcomes and advises customers at the Westgate DMV office.
• Checks customers in for appointments and assists with the kiosk, website, or online portal.
• Directs customers to appropriate services and supports office workflow.
• Assists walk-in customers to provide a positive experience.
• Maintains a safe, clean reception area and supports office staff.

Skills

Customer service

Receptionist experience

Communication

Conflict resolution

Data entry

Job description

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

For more exciting information about the Department of Revenue, please enjoy this brief video!

Division of Motor Vehicles (DMV)

Do you have a passion for making a difference in Coloradan’s lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

Watch this short video of what it’s like to work at the DMV!

What We Do

The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

DMV Advisor/Greeter Role

This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer-facing offices.

This position's main duties revolve around welcoming and advising customers at the Westgate DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office.

• Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
• Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.
• Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.
• Checks customers in for appointments and any other DMV interactions at the office
• Works with walk in customers to assist and provide the best customer experience possible
• Organizes the customer workflow for the office
• Conducts vision testing as needed

• Contacting customers as needed
• Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
• Assisting with other office support including stocking and cleaning the greeter/advisor station.

This position reports onsite at the Westgate Driver License Office located at 3265 S Wadsworth Blvd, Lakewood, CO 80227.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description (New)

G3A2TXADMINISTRATIVE ASSISTANT I

Minimum Qualifications

Experience Only: One (1) year of Customer Service or Receptionist experience or other relevant work experience.

OR

Education and Experience: A combination of related education and/or relevant Customer Service or Receptionist experience in an occupation related to the work assigned equal to one (1) year

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

Preferred Qualifications

• State experience in a work environment in which laws, rules, and regulations are put into place
• Excellent Customer service skills, including utilizing conflict resolution techniques
• Problem solving skills, demonstrated ability to be detail oriented.
• Demonstrated written communication, computer and data entry skills
• Prior work in a high stress environment maintaining a professional attitude
• Collaboration and teamwork skills

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.

Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

The salary for this position is $38,328 annually.