Remote Acumatica ERP Support Specialist

Main Line Talent Group; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Company-paid short-term and long-term;

Life insurance

Paid time off and paid holidays

401(k) with company contribution and

Résumé du poste

Main Line Talent Group is seeking a Support Specialist for a fully remote, full-time role focusing on Acumatica ERP. You will be the first point of contact for customers, diagnosing issues, guiding users through fixes, and collaborating with internal teams to resolve tickets.

Ideal candidates have ERP support experience, strong troubleshooting and communication skills, and the ability to juggle multiple requests while delivering clear, customer-first guidance.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
• Experience supporting ERP software or providing technical software support.
• Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly.
• Clear written and verbal communication and a customer-first attitude.
• Ability to manage and prioritize several support requests at once.

Responsabilités

• Respond to customer questions and technical issues by phone, email, and chat.
• Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly.
• Walk customers through troubleshooting with clear, step-by-step guidance.
• Partner with internal teams to track and resolve open issues.
• Keep thorough records of tickets and resolutions, and share insights that improve the support process.
• Train customers on features and best practices so they get more value from the system.
• Build strong Acumatica product knowledge, including features, benefits, and customization options.
• Keep learning as the product and industry evolve.

Connaissances

Customer support

Troubleshooting

Communication

Prioritization

Formation

Bachelor’s degree in CS/IT or related field

Outils

Acumatica ERP

Description du poste

Main Line Talent Group is seeking a Support Specialist for a fully remote, full-time role focusing on Acumatica ERP. You will be the first point of contact for customers, diagnosing issues, guiding users through fixes, and collaborating with internal teams to resolve tickets.

Ideal candidates have ERP support experience, strong troubleshooting and communication skills, and the ability to juggle multiple requests while delivering clear, customer-first guidance.