Acumatica Support Specialist

Oscar; United States; On-site; USD 75,000 - 80,000; Full time

Job summary

A technology firm is seeking an Associate for their software support team. You will be the first line of defense for resolving challenges faced by users of a cloud-based ERP platform. Responsibilities include troubleshooting issues, logging support activities, and delivering user training. The ideal candidate has a degree in Computer Science or IT, experience in software support, and strong analytical skills. This full-time position promotes continuous learning and collaboration within a fast-paced environment.

Qualifications

• Previous experience supporting enterprise software, ideally within ERP or SaaS ecosystems.
• Comfortable managing multiple requests at once.

Responsibilities

• Respond to end‑user queries via phone, email, and live chat.
• Investigate and diagnose technical issues within the ERP platform.
• Work alongside product and development teams to track and resolve advanced cases.
• Log support activity and outcomes clearly.
• Deliver product walkthroughs and informal training to users.

Skills

Strong analytical mindset

Excellent communication skills

Ability to troubleshoot independently

Experience supporting enterprise software

Education

Degree in Computer Science or Information Technology

Tools

Acumatica ERP

SaaS architecture

Job description

Base pay range

$75,000.00/yr - $80,000.00/yr

About the Role

In this full‑time position, you’ll be the first line of defense for resolving software challenges faced by users of a cloud‑based ERP platform. From managing incoming tickets to troubleshooting complex issues, you’ll ensure users get the support they need to keep operations running smoothly. Your day‑to‑day will involve working closely with cross‑functional teams, delivering clear solutions to clients, and continuously building your product knowledge to offer the most effective guidance.

Beyond resolving technical queries, you’ll also have the opportunity to deliver user education and product insights—turning tech hiccups into teachable moments and enabling better system use across a range of industries.

What You’ll Be Doing

• Respond to end‑user queries via phone, email, and live chat, providing prompt and effective support.
• Investigate and diagnose technical issues within the ERP platform, identifying root causes and offering sustainable solutions.
• Work alongside product and development teams to escalation, track, and resolve advanced cases.
• Log support activity and outcomes with clarity to build a rich knowledge base and spot recurring trends.
• Deliver product walkthroughs and informal training to users, improving adoption and usage efficiency.
• Stay up to date with platform updates and best practices through ongoing training and collaboration.

What You’ll Bring

• A degree in a Computer Science or Information Technology (or equivalent experience).
• Previous experience supporting enterprise software, ideally within ERP or SaaS ecosystems.
• Strong analytical mindset and the ability to troubleshoot issues independently.
• Comfortable managing multiple requests at once, with excellent communication skills to match.
• A desire to learn and grow in a fast‑paced environment that rewards initiative.

Bonus Skills

• Exposure to Acumatica ERP or similar mid‑market ERP platforms.
• Familiarity with cloud software, SaaS architecture, or business process automation tools.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Analyst and Information Technology
• Industries: Data Infrastructure and Analytics, Software Development, and Technology, Information and Internet