Remote ACES Implementation Specialist (Finance)

ACES Quality; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

ACES Quality Management is recruiting an Implementation Specialist to support client implementations of the ACES platform for financial services clients.

You will configure the system to match client workflows, deliver training, and ensure smooth adoption while coordinating with the Sr. Implementation Specialist. This role requires a strong background in mortgage or banking operations and hands-on ACES experience.

Qualifications

• Bachelor’s degree from an accredited university or college in a related field preferred, or equivalent work experience.
• Minimum 5 years of mortgage origination, servicing, or consumer banking experience required.
• 1–3 years of ACES platform experience in an administrator or reporting role preferred.
• Strong knowledge of the ACES Quality Management platform (ACES™) required.
• Working knowledge of Black Knight MSP™, Encompass®, or comparable core banking software required.
• Proficiency with Microsoft Office Suite and Google Workspace.
• Working knowledge of Jira and Confluence preferred.
• Experience with BI or reporting tools preferred.

Responsibilities

• Supports and executes client implementations of the ACES platform under the direction of the Sr. Implementation Specialist or Implementation Director.
• Assists with mapping client workflows and configuring the ACES system to align with each client’s unique business processes.
• Delivers training and post-implementation support to client users, ensuring successful platform adoption.
• Executes on the delivery of Implementation Plans, tracking milestones and maintaining accurate project documentation.
• Assists the Implementation team with various tasks across active implementations as directed.
• Partners with internal business partners to support ACES platform enhancements and troubleshoot potential issues.

Skills

Project management

Time management

Communication

Analytical thinking

Learning agility

Detail oriented

Education

Bachelor's degree

Tools

Jira

Confluence

Microsoft Office

Google Workspace

BI tools

Job description

ACES Quality Management is recruiting an Implementation Specialist to support client implementations of the ACES platform for financial services clients.

You will configure the system to match client workflows, deliver training, and ensure smooth adoption while coordinating with the Sr. Implementation Specialist. This role requires a strong background in mortgage or banking operations and hands-on ACES experience.