Remote Account Program Manager - Cross-Functional Lead

Visa Hunt; United States; On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Remote work flexibility

Full benefits

Job summary

Visa Hunt is seeking an Account Program Manager to drive success across strategic customer accounts by establishing operational excellence and governance. You will coordinate cross-functional teams through implementation and ongoing customer success, bridging sales and delivery to ensure seamless transitions.

The role requires highly organized, proactive professionals with strong communication and program management skills, capable of leading governance meetings, QBRs, and cross-functional

Qualifications

• Strong communication and relationship-building skills enabling interaction with executives, customers, sales, and delivery teams.
• Experience managing large customer accounts, complex programs, or cross-functional initiatives.
• Proven ability to develop scalable processes, governance models, and operational frameworks.
• Experience defining and managing deliverables, timelines, milestones, risks, and accountability across multiple stakeholders.
• Ability to bridge between sales and delivery to ensure alignment from opportunity through execution.
• Experience facilitating customer meetings, governance calls, and executive discussions.
• Strong project and program management skills with the ability to manage multiple priorities.
• Experience creating executive-level presentations, reports, and QBRs.
• Ability to analyze information, identify challenges, and drive solutions in a fast-paced environment.
• Strong organizational skills with attention to detail and follow-through.

Responsibilities

• Develop and improve account management processes to support growth and efficiency.
• Establish and manage account governance, ownership, timelines, risks, dependencies, and metrics.
• Lead governance meetings, POD calls, and operational reviews for accountability and alignment.
• Coordinate between sales, delivery, engineering, and customer stakeholders.
• Drive cross-functional communication to align on expectations, objectives, and business goals.
• Create, maintain, and present Quarterly Business Reviews for leadership and customers.
• Track action items, escalations, and strategic initiatives to ensure timely execution.
• Identify process improvements to enhance performance and customer satisfaction.
• Support strategic account planning and maintain visibility into projects and priorities.
• Provide program oversight and transparent reporting to leadership.

Skills

Executive communication

Large account management

Program governance

Cross-functional leadership

Deliverables management

Sales-delivery bridge

Executive-level facilitation

Project management

QBRs creation

Organizational skills

Job description

Visa Hunt is seeking an Account Program Manager to drive success across strategic customer accounts by establishing operational excellence and governance. You will coordinate cross-functional teams through implementation and ongoing customer success, bridging sales and delivery to ensure seamless transitions.

The role requires highly organized, proactive professionals with strong communication and program management skills, capable of leading governance meetings, QBRs, and cross-functional