Remote Account Manager - Commercial Insurance & Renewals

Insurance Office of America; Mount Pleasant (SC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & PTO

Career growth & progression

Culture & work-life balance

Community service

Job summary

Insurance Office of America (IOA) in Mount Pleasant, SC is seeking an Account Manager - Commercial Lines to manage an assigned book of business and support new business development. The role requires licensed status and a focus on retention, service, and renewals, with remote work eligibility for Eastern/Central Time Zones.

You will coordinate day-to-day client service, policy administration, billing, and claims while leading the account management team to deliver proactive service and timely

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Negotiate coverages and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.

Skills

Account management

Analytical skills

Licensing

MS Office

Education

High School Diploma

Job description

Insurance Office of America (IOA) in Mount Pleasant, SC is seeking an Account Manager - Commercial Lines to manage an assigned book of business and support new business development. The role requires licensed status and a focus on retention, service, and renewals, with remote work eligibility for Eastern/Central Time Zones.

You will coordinate day-to-day client service, policy administration, billing, and claims while leading the account management team to deliver proactive service and timely