Remote Account Manager – Business Immigration

Envoy Global, Inc.; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Envoy Global is seeking an Account Manager (Business Immigration) to support a defined group of clients, coordinate with cross-functional teams, and drive account strategy. This remote role serves clients across the U.S. and requires strong communication and organizational skills.

You will train clients on the Envoy platform, maintain accurate data, respond promptly to inquiries, and help ensure client satisfaction and successful program operations.

Qualifications

• College degree preferred or relevant work experience.
• 2+ years of experience in account management, customer success, and/or client service roles.
• Experience with utilizing online tools to manage and complete work (Salesforce.com, PowerBi, Zendesk, etc.).
• Experience in corporate immigration is a plus.

Responsibilities

• Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients.
• Build and maintain positive client relationships that reflect Envoy’s commitment to service.
• Follow the Strategic Account Manager direction when communicating priorities, updates, and next steps.
• Support client meetings alongside legal teams and inform the SAM of key updates, concerns, or changes.

Skills

Account management

Customer success

Client service

Salesforce

PowerBi

Zendesk

Education

Bachelor's degree preferred

Tools

Salesforce

PowerBi

Zendesk

Job description

Envoy Global is seeking an Account Manager (Business Immigration) to support a defined group of clients, coordinate with cross-functional teams, and drive account strategy. This remote role serves clients across the U.S. and requires strong communication and organizational skills.

You will train clients on the Envoy platform, maintain accurate data, respond promptly to inquiries, and help ensure client satisfaction and successful program operations.