Remote Account Manager Associate - Commercial Lines

Insurance Office Of America, Inc.; Everett (WA); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth

Job summary

Insurance Office of America, Inc. is seeking an Account Manager Associate for Commercial Lines. The role supports the account team, handling policy administration, billing, claims, and coverage analysis while maintaining service quality across a portfolio of accounts.

Ideal candidates have 3+ years in account management or 5+ years in insurance, plus an active P&C license. The position offers remote work with PT hours, salary range $65,000–$75,000, and opportunities for growth within IOA.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Work with minimal direction from an Account Manager, Account Executive, or Producer.
• Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity.
• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Process tasks accurately and within required timeframes.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Customer service

Communication

Attention to detail

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Account Manager Associate for Commercial Lines. The role supports the account team, handling policy administration, billing, claims, and coverage analysis while maintaining service quality across a portfolio of accounts.

Ideal candidates have 3+ years in account management or 5+ years in insurance, plus an active P&C license. The position offers remote work with PT hours, salary range $65,000–$75,000, and opportunities for growth within IOA.