Remote Account Director, Rare Disease Partnerships

PANTHERx Rare Pharmacy; Pittsburgh (Allegheny County); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K matching

Life insurance

Disability coverage

Generous PTO

Paid holidays

Job summary

PANTHERx Rare Pharmacy is seeking an Account Director to drive strategic outcomes for complex pharmacy manufacturer programs through data-driven insights and cross-functional collaboration. You will partner with senior stakeholders to uphold excellence in client relationships and program execution, traveling as needed for in-person meetings.

This role emphasizes end-to-end program ownership, analytics-driven decision making, and leadership across internal teams and external partners to deliver

Qualifications

• Bachelor's degree in Health Science, Business, Marketing or related discipline.
• Six years of experience in healthcare, pharma, client services, or strategic program management.
• Experience using data analytics and insights to drive business outcomes.
• Ability to collaborate across departments and influence stakeholders at all levels.
• Strong problem solving and independent decision-making skills.
• Excellent organizational skills, ability to manage multiple tasks and deadlines.
• Executive presence with ability to influence senior and C-suite stakeholders.
• Experience leading complex, high-value client programs.
• Willingness to travel as required.

Responsibilities

• Serve as the proactive, primary point of contact for assigned complex manufacturer partner delivering timely, strategic, and value-focused communication.
• Respond to inquiries with promptness, professionalism, and a solutions-oriented mindset.
• Collaborate across internal departments and external stakeholders to ensure alignment on program objectives and deliverables.
• Deliver measurable value to clients through performance outcomes, innovation, and partnership optimization.
• Display value that PANTHERx brings to patients through use of advanced analytics.
• Drive critical program insights and recommendations with comprehensive business metrics.
• Translate data into strategic insights related to drug utilization, patient engagement, and payer performance.
• Lead the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights.
• Observe and report on program KPIs, SLAs, and other contractual metrics.
• Ensure adherence to contractual obligations while driving enhanced performance through internal collaboration and business process improvements.
• Utilize comprehensive knowledge of operational processes and data mapping to ensure precise data transmission to partners, proactively identifying and resolving any discrepancies.
• Own end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking.
• Lead the implementation and execution of advanced manufacturer programs.
• Support product launches, staff training, and critical business initiatives in partnership with manufacturer stakeholders.
• Monitor and analyze trends in program performance (e.g., conversion, adherence, persistence) to identify opportunities for continuous improvement.
• Execute program health checks at cadence agreed upon with partner, report findings, works with key stakeholders on any actionable items, and displays positive findings.
• Streamlines communication between internal product inventory team and manufacturer supply chain to meet the flux of the industry, avoids disruption to patient care, and maintains cost and efficiencies for both parties.
• Owns ancillary business relationships specific to program (e.g. buy and sell, wholesale, In Office Dispense Networks, etc.)
• Clearly conveys expectations, provides constructive feedback, and facilitates open, two-way communication within the teams to drive collaboration and performance.
• Provides leadership support to the operations team as assigned, including performance tracking and reviews and delivers continuous feedback.
• Attends in-person meetings and events at PANTHER headquarters or manufacturer locations as required.
• Other duties as required.

Skills

Data analytics

Cross-functional collaboration

Executive presence

Strategic leadership

Problem solving

Stakeholder management

Project management

Education

Bachelor's degree in Health Science, Business, Marketing or related discipline

Tools

Tableau

Power BI

Excel

Job description

PANTHERx Rare Pharmacy is seeking an Account Director to drive strategic outcomes for complex pharmacy manufacturer programs through data-driven insights and cross-functional collaboration. You will partner with senior stakeholders to uphold excellence in client relationships and program execution, traveling as needed for in-person meetings.

This role emphasizes end-to-end program ownership, analytics-driven decision making, and leadership across internal teams and external partners to deliver