Remote Access & Reimbursement Specialist

AbbVie Inc.; Chicago (IL); Remote; USD 85,000 - 110,000; Full time

Job summary

AbbVie Inc. is seeking a remote Virtual Access Specialist to educate Health Care Providers on patient access and reimbursement, addressing payer requirements and program eligibility.

This role will build relationships with providers within the territory and collaborate with FRMs, sales, and market access teams to optimize Rx status visibility and access strategies. The position emphasizes cross-functional communication, payer policy expertise, and proactive patient access initiatives across the

Qualifications

• Bachelor’s degree or Associate degree in fields such as biological sciences, pharmacy, business related field, or equivalent preferred.
• 3-5 years of experience in account management, payer account management, and/or access and reimbursement.
• Thorough understanding of payer policy processes, published criteria and documentation for coverage, coding, prior authorization, and appeal processes.
• Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.
• Comprehensive understanding of commercial and governmental payer access dynamics
• Strong communicator with proven ability to navigate cross-matrix environments, ensuring clear, concise, and timely information exchange between internal and external stakeholders to drive alignment.
• Utilize critical thinking to assess and prioritize workloads at the account level, ensuring optimal resource allocation and seamless operations

Responsibilities

• Educate HCPs on patient support programs, including approved access and reimbursement through AbbVie support tools and services.
• Be a subject matter expert on relevant local, regional, and national payer policies to appropriately educate providers on payer requirements.
• Develop and sustain relationships with relevant providers within the territory. Utilize strong communication skills to facilitate clear, concise, and efficient information exchanges with Field Reimbursement Managers (FRMs), HCPs, and other stakeholders.
• Effectively work in a high cross-matrix environment, implementing appropriate ways of working communication with teams in sales, market access, patient service peers, to update HCPs on Rx status and program eligibility.
• Demonstrate agility to effectively incorporate the use of approved resources and data to appropriately support HCP education initiatives that enhance the patient’s experience.
• Identify and report back payer trends related for approved products to Patient Services and market access account management teams.
• Take ownership of process improvement initiatives, continuously seeking ways to enhance system efficiency and patient access strategies.

Skills

Payer policies

Account management

Cross-functional collaboration

Effective communication

Analytical thinking

Education

Bachelor’s or Associate degree

Job description

AbbVie Inc. is seeking a remote Virtual Access Specialist to educate Health Care Providers on patient access and reimbursement, addressing payer requirements and program eligibility.

This role will build relationships with providers within the territory and collaborate with FRMs, sales, and market access teams to optimize Rx status visibility and access strategies. The position emphasizes cross-functional communication, payer policy expertise, and proactive patient access initiatives across the