Remote Academic Systems Analyst

Dartmouth College; Hanover (NH); On-site; USD 65,000 - 82,000; Full time

Job summary

Dartmouth College is seeking an Academic Systems Analyst for Arts & Sciences IT. This role supports the administration, configuration, implementation, and continuous improvement of academic and enterprise applications, reporting to the Associate Director of Academic Technology & Systems.

Primary work is remote with periodic on-campus presence for events, meetings, testing, and training. The position requires collaboration with diverse stakeholders and a strong customer-service mindset.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years of experience supporting enterprise applications, student information systems, or other complex business systems.
• Demonstrated ability to analyze business processes and translate operational needs into technology solutions.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while providing exceptional customer service.
• Experience working collaboratively with diverse stakeholder groups.
• Experience in higher education or a similarly complex organizational environment is preferred.

Responsibilities

• Provides functional administration and ongoing support for academic and administrative technology systems.
• Maintains system configuration, business rules, workflows, forms, security, and functional settings.
• Troubleshoots functional issues and partners with technical teams to resolve application problems.
• Supports system upgrades, releases, testing, and implementation of new functionality.
• Maintains documentation, configuration records, and operational procedures.
• Participates in cross-functional technology projects from planning through implementation.
• Develops test plans, coordinates user acceptance testing, and validates system functionality.
• Assists with project documentation, issue tracking, and implementation planning.
• Supports organizational readiness and adoption of new technologies and processes.
• Partners with reporting and analytics staff to define requirements for reports, dashboards, and data needs.
• Helps identify reporting opportunities that improve operational decision making.
• Facilitates requirements gathering, workflow analysis, and process mapping.
• Recommends scalable technology solutions aligning with institutional standards.

Skills

Enterprise applications support

Business process analysis

Analytical and organizational skills

Written and verbal communication

Multitasking and customer service

Stakeholder collaboration

Higher education environment

Education

Bachelors plus 2-3 years' experience or equivalent

Tools

StarRez

Ellucian Banner Student Information System

Ellucian Advise

Ellucian Experience

Job description

Dartmouth College is seeking an Academic Systems Analyst for Arts & Sciences IT. This role supports the administration, configuration, implementation, and continuous improvement of academic and enterprise applications, reporting to the Associate Director of Academic Technology & Systems.

Primary work is remote with periodic on-campus presence for events, meetings, testing, and training. The position requires collaboration with diverse stakeholders and a strong customer-service mindset.